Why IT Departments Love Working With Us

It's not just the Volunteer Managers...

Performance and Reliability

  • Our application is deployed on dedicated, over-provisioned hardware located in a secure CSAE4316 certified datacenter.
  • We monitor our systems 24x7x365 using internal, external synthetic and external RUM monitoring to ensure optimal service performance and uptime.
  • We utilise a CDN to ensure our application assets are loaded quickly world-wide.
  • Our development methodology prioritises bug and security fixes ahead of new.
  • We have a 1 hour hardware replacement SLA with our datacenter – ensuring faulty hardware is replaced quickly.

Security

  • A third party runs a penetration test annually and we are happy to share the results with IT departments.
  • Our software stores user credentials using a strong one-way hashing algorithm (bcrypt) with random salting.
  • We perform external vulnerability scans of our entire environment every week.
  • We deliver all content using 256 BIT TLS (and fallback to 128 BIT TLS where 256 BIT is not supported).
  • Our systems are protected by anti-brute force login measures as well as an intrusion detection and prevention system. We also store a record of all successful / failed login attempts.
  • All server operating systems and applications are patched in accordance with recommended guidelines.

Backup

  • We perform onsite and offsite backups every 3 hours and store the offsite backups in two geographically-dispersed locations with a 28 day retention period.

Support

  • We provide fast, knowledgeable technical support directly to IT departments from our lead architect and software developers.
  • We provide 24×5 and weekend support to administrative users.

General

  • We operate a fourth-generation SaaS application (we’ve been doing “cloud” since before it was called “cloud”).
  • All development work is done in-house.
  • In choosing our suppliers, we only deal with the very best (not the cheapest).
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