Better Impact Inc.

We are a small but global company dedicated to helping nonprofits, charities and government agencies accomplish their missions. (Formerly known as Volunteer2)

Meet our amazing team...

Andy Fryar

Consulting, Training & Member Support
  • I’m a travel nut and an admitted wine ‘snob.’ Travel to wine regions is the ultimate!
  • 30+ years in the volunteer management space & passionate about driving the profession forward.
  • Founder of OzVPM (Australasian Volunteer Program Management) and a former President of Volunteering Australia.
  • Co-author of Volunteer Program Management: An Essential Guide (3rd edition).
  • With 9 kids and step kids – family is an important part of my life.
  • I’m most satisfied when I make a real difference for a Volunteer Manager and their program.

Karen Buenger

Consulting, Training & Member Support
  • My world turns for my family – my daughter, son and wonderful husband. – We love to travel far or near – Overseas to Germany to visit family or just to the Barossa in the caravan for the weekend.
  • I love cooking, drawing, journaling, playing my guitar, food, wine and playing games with friends
  • I’ve been working in the Volunteer Management space for 15 years.
  • Previous President of AAMoV (Australasian Association for Managers of Volunteers) and a current board member for VSA&NT (Volunteering South Australia & Northern Territory)

Michelle Tennant

Member support
  • I am very much a home body & enjoy renovating my humble abode.
  • My Family, friends and my pets (all four of them) are the loves of my life and spend as much time as possible with them all.
  • My time spent within the Kitchen cooking up a storm is one of my passions.
  • I have spent a period of about 15 years within the Disability sector and Community Services, 4 years within Volunteering as well as becoming a Work For The Dole Coordinator/ Supervisor.

Tony Goodrow

Consulting, Training & Member Support
  • I love to sail (and am trying to convince my wife to live on a boat for awhile sometime).
  • Writing and playing a little music as a hobby is always fun.
  • Favorite volunteer experience – Founding Chair of a ten bed residential hospice.
  • Passionate about helping organizations reach their potential and am thankful that I get to do this for a living.
  • A big believer in the value volunteers bring to organization and developed the Relative Impact model of measuring ROI to quantify that value. or Ext.120

Dan Plaskon

Coding and Member Support
  • Proud father of two wonderful girls and a lucky husband as well. 🙂
  • A huge believer in the benefits of reading as much as possible — I love to learn new things.
  • I enjoy going for long runs in the country as often as I can – nothing leaves me feeling more energized! or Ext 123

Rob Bonesteel

Consulting, Training & Member Support
  • I love Chicago and want everyone to love it too. I believe it is my responsibility to help visitors experience the best that my city has to offer. Just let me know you’re coming!
  • Some people describe me as a geek and a gamer. There isn’t a game I won’t try, however I do prefer German styled board games.
  • Often you will find me out riding my Triumph motorcycle.
  • Finally, I’m passionate about making the world a better place to live in. I’ve done this through service in the military, volunteering and work in the non-profit sector. My most recent position was as the Midwest Regional Volunteer Director for The Salvation Army in the USA. or Ext 124

Amy Weiner

Account Manager (& Client Support Agent)
  • Raised on the Gulf Coast but have been in Columbus, Ohio for much of my adult life. Go Buckeyes!
  • I am the proud mom of two teenage boys and have actively volunteered with their Boy Scout troop for the past 12 years. One is an Eagle Scout and the other is getting close.
  • Love the warmer months when I can spend time outside gardening, sticking my toes in the sand on a beach somewhere or riding bikes with my family.
  • I am at home in the kitchen and love to bake and cook. I’m always trying something new! or Ext 128.

Christina Mychajliw

Consultant / Trainer (& Client Support Agent)
  • Running is my one constant. From college hurdles to mid-life marathons, it grounds me in whatever form it takes.
  • Next adventure is indulging the artist within.
  • Believe everyone has the ability to strengthen the communities they live, work, and play in.
  • Professional fundraiser for ten years; volunteer manager for two. Thrilled to help others feed their passions volunteering, donating, and advocating for causes they believe in. or Ext 130.

Brandi Zoskey

Sales & Member Support
  • Family first. I’d much rather be out making memories with loved ones than folding laundry – it can wait!
  • Played competitive soccer including national championships, a soccer scholarship to Western Michigan University and a trip to the World Master Games in Australia.
  • Now I enjoy coaching my son’s youth soccer team and passing on the love of the game.
  • I’m more of a non-fiction fan when it comes to books. “The 7 Habits of Highly Effective People” by Stephen R. Covey is my all-time fave! or Ext 125

Carly Watson

Member Experience Coordinator
  • Proud of my close knit family – we love to play together and boating is at the top of our list.
  • A good deal of my youth was spent dancing and my two beautiful girls are following suit.
  • Spent ten years in volunteer management and quickly learned that there are many passionate and committed people willing to give their time and expertise for very little reward. Appreciation is key.
  • Very focused on fitness and nutrition but wine and gourmet fare is never out of the question, especially on weekends. or Ext 127

Jose Batista

Finance and Member Support
  • A musician in my spare time and have been playing music since the age of 5.
  • Love Sudoku puzzles, roulette, Microsoft Excel and basically anything to do with numbers and statistics. or Ext 126

Marc Charbonneau

Communications Coordinator
  • I enjoy being outdoors surrounded by family, sunshine and the lake
  • Passionate musician, artist and media creator
  • I love a challenge, and will always take the opportunity to learn something new
  • Avid hockey fan… GO HABS GO or Ext 129

Andrew Foster

Training, Documentation & Member Support
  • Actor, musician, traveler, linguist and voice impersonator.
  • Proud fan of Star Trek and Coronation Street.
  • Seven years of experience training on Volunteer Impact.
  • Knows the difference between a café and a coffee house in the Netherlands. or Ext 121

Patrick McQuay

Coding & Member Support
  • A certified car nut. I enjoy working on my project car in my spare time.
  • When I’m not doing that, I love to be outdoors – camping, hiking and canoeing with my family.
  • I also love to read, mostly science fiction and some fantasy.

Jo Atkins

Account Manager
  • I love all things related to food.
  • My dog and I are best friends.
  • Travel has really helped define me and show me how big and brilliant the world is.
  • I am motivated by people. Finding connections and building relationships with people around me is a passion of mine.
  • Most of my professional life has centered around volunteering and volunteer management. I am a firm believer that volunteers enhance and inspire organisations to be better. If we can help their experience be more impactful then wonderful! or Ext 150

Kate Saunders

Sales & Member Support
  • Passionate about the outdoors, travel, adventure and wildlife – particularly African wildlife. I was a Safari Field Guide in South Africa for two years where my Volunteer Management journey also began.
  • I volunteer with rescue horses learning about Natural Horsemanship – something I wish everyone was taught.
  • A big believer in how volunteering is a mutually beneficial activity with both parties gaining. I am privileged to have helped a lot of people in their lives through their volunteering experience.
  • I’m passionate about using time resourcefully which is why I love Volunteer Impact and helping organisations increase their efficiencies. or Ext 152

Patricia Vandermeer

Coding and Member Support
  • Nature and martial arts enthusiast.
  • Photography hobbyist.
  • Yes, I’m the one in blue. or Ext 122

Our History

The Genesis

In the year 2000, Better Impact President, Tony Goodrow, discovered the difference that the right end-of-life care can mean for someone, and all of their friends and family. His mother had lived her final weeks in hospice in a neighboring town. The experience inspired him to lead a community wide effort to build a hospice in his hometown and the result of that is a ten bedroom home – Carpenter Hospice.

Discovering a new path…

Tony ran a very small website design company at the time, so along with his role as founding Chair, he was charged with looking for the technology tools the hospice would use. At the time there was nothing available as a web based system for helping manage volunteers so he originally offered to donate his staff time to build something just for the hospice. It was not long before he realised two things:

1. To do this right, it would take far more resources than his tiny company could donate, and
2. He had found his passion.

The Fork in the Road

The offer to volunteer to build software for the hospice transformed into building software that could be used by any nonprofit. The company changed its focus and stopped building company websites to then put its energy into what we now know as Volunteer Impact software. Recognising a need to connect volunteers with clients in an organisation, we added Client Impact to the mix. Some organisations looked at Volunteer Impact as a means to keep track of a basic membership list so we created Member Impact. And most recently, based on feedback from our members who were looking for a system that integrated volunteers and donors in one system, we recently launched Donor Impact.

Would you like to learn more?
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