Client Impact Pricing

There are no initial licensing fees for our client database software. Your subscription includes...

Unlimited administrators

Unlimited clients

24 x 5 chat, email & phone support in minutes

Periodic email support on weekends

Ongoing software updates

Data encrypted at rest

All prices are in Australian dollars and inclusive of GST

If you’re not from Australia, you can view client database program pricing in local currencies one of our regional sites in

Canada, Ireland, New Zealand, United Kingdom or the USA


Standard Edition or Enterprise Edition?
The difference between the two is explained to the right.
Either way, UNLIMITED administrators are included in each account.
Would you like to upgrade to the PLUS package?

See below for the benefits.
Yes, for the Standard Edition
Yes, for the Enterprise Edition
*Volunteer Impact accounts are required to use Client Impact

Standard vs. Enterprise

The Standard Edition is recommended for most organisations that have just one location and where administrators with access to client profiles should be able to see all client profiles. The Enterprise Edition is for organisations that want some separation between groups of client such as at different locations or branches.



Package Offerings

No initial licensing cost
Unlimited admins and client records
Chat, email & phone support in minutes
Encrypted data storage (exclusively in Canada)
Cloud based and a 99.95% uptime guarantee (currently 99.997%)
Ongoing software updates
Enterprise level administration that oversees all accounts
Reporting across multiple accounts at once
Communications across multiple accounts at once
Account administrators only have access to their own clients
Regional account structure (a mid-tier level between the top level and the account level)
Administration security level with access to configuration but without access to data
Optional IP restrictions to limit administrator access to the system
Unlimited outbound text messaging
Annual account review
Annual refresher training (new staff or new features etc) 1 hr 4 hrs
Migration consultation - extra guidance and advice on moving from your current environment
Import basic client contact details
Folders for the Document Library
Initial set up of custom fields

À la Carte Options

Items below are available as individual add-ons to the client database software. If the item is marked with a tick in the table above, it is included at no extra cost in that package.

  Standard Accounts Enterprise Accounts
Annual account review $330 $660
Refresher training (new staff or new features etc) $110/hr $110/hr
Migration consultation – extra guidance and advice on moving from your current environment $220 $220 – $1100
Application Form Set-Up $275 $275
Import basic volunteer contact details $110 $110
Import to custom fields and qualifications $22/ field $22 / field
Import of hours history Various Various
Outbound text messaging (after 1,000 free for Standard and 2,500 free for Enterprise) $110/1,000 $110/1,000


Two forty-five minute personal web meetings (Recommended for Volunteer Impact Standard Edition ) $330

The overall training for administrators using more than one Better Impact software module is less than the combined total across modules since much of the software is the same or similar across modules.

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