Join the Better Impact Team

We are growing and currently looking for people to join our team.

Who We Are

Better Impact is a small but global team who help non-profits and charities to engage and manage volunteers, donors and members more effectively and with greater efficiency. Our head office is in Hamilton Ontario Canada and we have small offices in Chicago, Adelaide and London.

Our clients include international charities (such as Salvos Stores here in Australia, and the Salvation Army and Habitat for Humanity in North America), cities (such as Perth, San Diego USA, Toronto Canada, and Oxfordshire UK, and to name a few), events (such as Cricket World Cup Championships, Hull City of Culture (UK), FIFA Woman’s World Cup (Canada), and Lollapalooza (USA)), and thousands of smaller charities and non-profits in ten countries.
Better Impact is committed to ensuring equal employment opportunity to all qualified individuals. We believe a diverse workforce enhances our ability to fulfill our mission.

Consultant and Support Agent – Part Time – Adelaide

What the Job Entails

  • Help clients and potential clients get the most out of our software by answering questions through the chat system integrated into our software, email, telephone and web based meetings.
  • Assist members through their transition in implementing Volunteer Impact in their organisations through coaching and sharing of professional expertise
  • Assist in the onboarding process of new members, including software customisation, application set-up, and data importation.
  • Work with the rest of the Member Experience Team to create and implement new processes and process improvements that increase our efficiencies and make our members even happier than they are today
  • Ability to manage your own workload and work with limited direction

 

What We Provide

  • a balanced work environment that recognises there are other aspects to your life than work (a 22.5 hour work week, five weeks annual leave (in lieu of leave loading and pro rata’d to days worked per week), time-flexing to accommodate other things in your life and the freedom to take a day off “just because”
  • the opportunity to make a difference in the world by helping organisations trying to do the same
  • a compensation package based on your current experience
  • an office atmosphere that is upbeat and casual
  • a great global team of people who are genuinely interested in help organisations succeed and in helping you whenever you need it

 

Requirements to Succeed in the Job

  • experience in volunteer management
  • Experience using Better Impact’s software is highly desirable
  • experience training others one-on-one and in a group environment
  • the confidence, work ethic and ability to prioritise to get things done without significant supervision
  • a friendly attitude that comes across in the way you communicate in person, over the phone, and electronically
  • demonstrable organisational skills
  • typing skills to accurately type at a minimum of 40 words per minute
  • competent with MS Word, Excel and Outlook
  • an interest in learning (we add to our software regularly)
  • comfortable using an Apple computer or happy to adapt
  • must be able to work from our office in Modbury

 

If you think you’d be a great addition to our team, please email andy@betterimpact.com.au and let him know why.

 

Better Impact is committed to ensuring equal employment opportunity to all qualified individuals. We believe a diverse workforce enhances our ability to fulfill our mission.